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Privacy Policy

PRELIMINARY INFORMATION


Respecting the right to privacy, ITENERUM Sp. z o.o. based in Warsaw (04-767), ul. Patriotów 303 (hereinafter: "Administrator"), processes your personal data in accordance with national and European legal regulations.

The Administrator ensures the security of personal data, i.e., their confidentiality, availability, integrity, and accountability for the actions carried out by them.

To make our processing processes transparent to you, we present the most important information regarding the processing of personal data by the Administrator in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016, on the protection of individuals regarding the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation hereinafter: "GDPR").

DATA ADMINISTRATOR


The Administrator, i.e., the entity determining the purposes and means of processing personal data, is ITENERUM Sp. z o.o. based in Warsaw 04-767, ul. Patriotów 303.

DATA COLLECTION AND ITS PROCESSING PURPOSE


Depending on your relationship with us, while performing its business functions, we process personal data for various purposes and to different extents:

  1. Users of the website helpwise.pl

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    Website users are not required to provide their personal data to be able to use the helpwise.pl Website. However, if you wish to take advantage of its functionalities, we then process the data necessary for preparing an IT service subscription offer for you and, if accepted – the data necessary for concluding and executing the contract. The basis for processing is then Article 6(1)(b) of the GDPR, i.e., necessity for the performance of a contract to which the data subject is a party or for taking steps at the request of the data subject prior to entering into a contract. However, in relation to individuals acting on behalf of or in the interest of the Client, the basis for processing will be Article 6(1)(f) of the GDPR, i.e., the legitimate interest of the administrator, which is the conclusion of the contract.

    Data will also be processed to fulfill obligations arising from telecommunications law and the Act on Providing Services by Electronic Means (Article 6(1)(c) of the GDPR).

    If applicable, data will also be processed for settlement, accounting, and financial reporting purposes (Article 6(1)(c) and (f) of the GDPR).

    Your data may also be processed in connection with the performance of other legitimate interests of the administrator (Article 6(1)(f) of the GDPR):

    - to establish, pursue, and defend against claims,

    - for statistical purposes, related to improving work efficiency, quality of services provided, and adapting them to recipients.

    If a contract is concluded as a result of the offer presented by us, your personal data will be stored for the duration of the concluded contract, and after its termination for the period required by law or until the statute of limitations for claims related to it expire.

    If the offer presented to you does not result in entering into a contract, your data will be stored for a period of 1 month from the date of presenting you with the offer, and in the case of expressing consent to process your data for sending you offers for our services – until the consent is withdrawn or an objection is made, i.e., indicating to us in any way that you do not wish to remain in contact with us and receive information about actions taken by us.

    If personal data has not been obtained directly from you, its source is your Employer/Contractor, who provided us with your data for the purpose of concluding/performing a contract. In this case, the acquired personal data includes data necessary for concluding and executing the contract (typically these include name, surname, email address, phone number and/or correspondence address, place of work, job title).


  2. Subscribers to the newsletter and recipients of marketing activities

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    Execution of the legitimate interest of the Administrator (Article 6(1)(f) of the GDPR), consisting of the marketing of its own products and services, and in the case of explicit consent – also products and services of companies cooperating with the Administrator (Article 6(1)(a) of the GDPR), using the following forms of communication:

    - newsletter (sending a newsletter),

    - voice calls (telephone marketing),

    - sending commercial information (email messages),

    - sending commercial information (SMS),

    - sending promotional materials by regular mail.

    Purposes indicated in the content of consents for the processing of personal data - if such consents were expressed (Article 6(1)(a) of the GDPR),

    Purpose in the form of fulfilling obligations arising from legal regulations, in particular telecommunications law and the Act on Providing Services by Electronic Means (Article 6(1)(c) of the GDPR).

    Data is also processed in connection with the execution of other legitimate interests of the administrator (Article 6(1)(f) of the GDPR):
    - to establish, pursue, and defend against claims,

    - for statistical purposes, related to improving work efficiency, quality of services provided, and adapting them to recipients.

    Your personal data will be stored until the consent is withdrawn or an objection is made, i.e., indicating to us in any way that you do not wish to remain in contact with us and receive information about actions taken by us. After withdrawing consent or expressing an objection, personal data may be stored for the purpose of demonstrating compliance with legal obligations on the Administrator and related claims.

    If personal data has not been obtained directly from you, its source is the entity that had your consent to provide them to the Administrator or another valid legal basis. In this case, the acquired personal data includes data necessary for conducting a specific type of marketing activities (typically these include name, surname, email address, phone number and/or correspondence address).


  3. Clients and persons designated to carry out the contract

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    For the execution of a contract with the Client or taking steps at the Client's request, expressed in any way, e.g., by completing a contact form on the website (Article 6(1)(b) of the GDPR – if you are a Client; Article 6(1)(f) of the GDPR – if you are a person acting on behalf of or in the interest of the Client),

    for settlement, accounting, and financial reporting purposes (Article 6(1)(c) and (f) of the GDPR),

    for the fulfillment of obligations arising from legal regulations (Article 6(1)(c) of the GDPR),

    for the purposes indicated in the content of consents for the processing of personal data - if such consents were expressed (Article 6(1)(a) of the GDPR). Note: Providing data other than that requested by the Administrator or data marked as optional is a clear action equivalent to giving consent to the processing of personal data for the purposes for which they have been provided.

    Data may also be processed in connection with the execution of the legitimate interests of the administrator (Article 6(1)(f) of the GDPR):

    - to establish, pursue, and defend against claims,

    - for statistical purposes, related to improving work efficiency, quality of services provided, and adapting them to recipients.

    Your personal data will be stored until the expiration of the limitation periods for claims arising from the contract with the Client.

    Personal data has been obtained from you, from the Client, or from a person cooperating with us on behalf of the Client. We obtain personal data to the extent necessary to conclude and execute a contract, typically including: name, surname, postal address, email address, phone number, order details, and invoicing data. In the case of a written contract, we also process the PESEL number or identity card number. In the case of electronic transaction handling – also login, password, and history of purchases and activities.


  4. Contractors, suppliers, and persons designated to carry out the contract

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    For the execution of a contract with the Contractor or taking steps at the Contractor's request (Article 6(1)(b) of the GDPR – if you are a Contractor; Article 6(1)(f) of the GDPR – if you are a person acting on behalf of or in the interest of the Contractor),

    for settlement, accounting, and financial reporting purposes (Article 6(1)(c) and (f) of the GDPR).,

    for the fulfillment of other obligations arising from legal regulations (Article 6(1)(c) of the GDPR).

    Data may also be processed in connection with the execution of other legitimate interests of the administrator (Article 6(1)(f) of the GDPR):

    - to establish, pursue, and defend against claims,

    - for statistical purposes, related to improving work efficiency, quality of services provided, and adapting them to recipients.

    Your personal data will be stored for the period required by law or until the expiration of the limitation periods for claims arising from the contract with the Contractor – depending on which period is longer.

    As a rule, we process data provided by you. If you did not provide us with your data, we obtained it from our Contractor or from a person acting on behalf of or in the interest of our Contractor. Personal data is obtained to the extent necessary to conclude and execute a contract, typically including: name, surname, postal address, email address, phone number, order details, and invoicing data. In the case of a written contract, we also process the PESEL number or identity card number. In case of cooperation in the IT system – also login, password, and history of cooperation.


  5. Applicants, complainants, and their representatives

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    To handle a complaint, request, or complaint (Article 6(1)(f) of the GDPR),

    for the execution of a contract related to the application (Article 6(1)(b) of the GDPR – if you are a party to the contract; Article 6(1)(f) of the GDPR – if you are a person cooperating with us on behalf of our client or contractor),

    if applicable - for settlement, accounting, and financial reporting purposes (Article 6(1)(c) and (f) of the GDPR),

    for the fulfillment of other obligations arising from legal regulations (Article 6(1)(c) of the GDPR),

    for the purposes specified in the content of consent, if such was expressed (Article 6(1)(a) of the GDPR).

    Data may also be processed in connection with the execution of the legitimate interests of the administrator (Article 6(1)(f) of the GDPR):

    - to establish, pursue, and defend against claims,

    - for statistical purposes, related to improving work efficiency, quality of services provided, and adapting them to recipients.

    NOTE: if the description of the circumstances of the event includes data of a special category, they will be processed to establish, pursue, and defend against claims (Article 9(2)(f) of the GDPR).

    Your personal data will be stored until the application is resolved and until the limitation periods for claims expire.

    As a rule, we process data provided by you. If you did not provide us with your data, the source is the person who indicated your data in the application. Personal data is processed to the extent resulting from the application, typically including name and surname, email address, phone number, correspondence address, and circumstances subject to the application.


  6. Job or cooperation candidates

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    For the undertaking of actions necessary to conclude a contract, at your request (Article 6(1)(b) of the GDPR),

    in the scope resulting from legal provisions, in particular the Labor Code – based on Article 6(1)(c) of the GDPR, for the recruitment process,

    in the event of the candidate providing other data than required by law – based on their consent, for the recruitment process (Article 6(1)(a) of the GDPR, and in the case of providing data of a special category, also Article 9(2)(a) of the GDPR),

    for the fulfillment of the legitimate interests of the Administrator consisting in determining, pursuing or defending against claims (Article 6(1)(f) of the GDPR, and in the case of providing data of a special category, also Article 9(2)(f) of the GDPR),

    in the case of expressing additional consent - for the purposes of being considered for future recruitments (Article 6(1)(a) of the GDPR).

    in the case of expressing additional consent - to contact persons indicated by the candidate as providing references (Article 6(1)(a) of the GDPR),

    NOTE: Providing information by the candidate exceeding the minimum range of data regulated by labor law constitutes a clear action equivalent to giving consent to process this data for recruitment purposes under Article 6(1)(a) of the GDPR. Providing such data does not affect the ability to participate in the recruitment process.

    According to Article 221 of the Labor Code: "§ 1. The employer requires a person applying for employment to provide personal data including: 1) first name(s) and surname; 2) date of birth; 3) contact details provided by such person; 4) education; 5) professional qualifications; 6) the course of previous employment. § 2. The employer requires the provision of personal data referred to in § 1 point 4-6 if it is necessary for performing a specific job or position." This is the range of personal data required by default – the obligation to provide other data may arise from detailed legal provisions.

    Your personal data will be processed for 3 months, and in case of consent to participate in further recruitments – for the period for which consent was given or until it is withdrawn.

    In case of justified information on the possibility of claims arising, personal data will also be stored until the expiration of their limitation periods.

    As a rule, your personal data is not obtained in a manner other than from you. Exceptionally, with your prior consent, data has been provided to us by entities specializing in recruitment, within the referral system or by persons providing references. The categories of acquired personal data include name, surname, contact details, education information, employment history, and other data provided by you in application documents, and in the case of persons providing references, typically data about the candidate's achievements with the previous employer.


  7. References providers

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    To verify the qualifications of the candidate for a given position and the accuracy of the personal data provided by them – constitutes a legitimate interest

    Your personal data will be processed no longer than for the period of storing the candidate's application documents.

    Your personal data was obtained from the job candidate who indicated you as a person providing a reference. Your personal data is processed in the following scope: name, surname, position, work email or phone number.


  8. Employees and collaborators

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    To fulfill the employment contract (Article 6(1)(b) of the GDPR),

    for settlement, accounting, and financial reporting purposes (Article 6(1)(c) and (f) of the GDPR),

    to exercise your rights in the field of labor law, social security, and social protection (Article 6(1)(c) and Article 9(2)(b) of the GDPR),

    to fulfill the obligations of the Administrator arising from legal regulations – in particular labor law, which also includes performing obligations towards ZUS, US or NFZ, obligations in the field of occupational health and safety, settling all dues, archiving personal files (Article 6(1)(c) and Article 9(2)(b) of the GDPR),

    for the purposes indicated in the content of consent for personal data processing - if such consents were expressed (Article 6(1)(a) of the GDPR, Article 9(2)(a) of the GDPR).

    And also in connection with the execution of legitimate interests of the administrator (Article 6(1)(f) of the GDPR):

    to ensure the organization of work allowing full utilization of working time, production control, and proper use of tools provided to the employee, including company cars,

    to ensure the safety of individuals on the premises of the organization and the protection of property (including through the use of video monitoring, access control, and monitoring of electronic mail),

    to organize social events and initiatives - in case of expressing willingness to participate,

    to establish, pursue, and defend against claims,

    to conduct marketing of the Administrator's products and services and those of its partners – if it results from the legal relationship with the employee, e.g., from the content of consent to the processing of data in the form of image granted under copyright law,

    for statistical purposes, related to improving work efficiency, quality of services provided, and adapting them to recipients.

    Your data will be stored:

    for a period of 10 years from the end of the calendar year in which the employment relationship ceased/was terminated, if it was established no earlier than January 1, 2019,

    for a period of 50 years from the end of the calendar year in which the employment relationship ceased/was terminated, if it was established before January 1, 2019.

    in case of concluding an agreement for cooperation/commission/work – until the expiration of the limitation of claims arising from the contract or the expiration of obligations to store data resulting from legal provisions, especially the storage of accounting documents,

    until the day of justified objection or withdrawal of consent, in situations where the basis for processing personal data is the legitimate interest of the administrator or the voluntary consent of the data subject,

    recordings from video monitoring will be stored for a period of up to three months, but if necessary to establish, pursue or defend against claims – until the final satisfaction of the claims pursued or the expiration of their limitation period.

    As a rule, we process data provided by you.


  9. Collaborators

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    For the execution of the contract connecting you with the Administrator (Article 6(1)(b) of the GDPR),

    for settlement, accounting, and financial reporting purposes (Article 6(1)(c) and (f) of the GDPR),

    for the fulfillment of other obligations arising from legal regulations (Article 6(1)(c) and Article 9(2)(b) of the GDPR),

    for the purposes indicated in the content of consent for personal data processing - if such consents were expressed (Article 6(1)(a) of the GDPR, and in the case of data of a special category, also Article 9(2)(a) of the GDPR).

    And also in connection with the execution of the legitimate interests of the administrator (Article 6(1)(f) of the GDPR):

    to ensure the organization of cooperation allowing full utilization of working time, production control, and proper use of tools provided, including company cars,

    to ensure the safety of people present on the premises of the organization and the protection of property,

    to organize events and social initiatives – in case of expressing willingness to participate,

    to fulfill contracts with customers, contractors, and suppliers of the organization,

    to establish, pursue, and defend against claims,

    to conduct marketing of the Administrator's products and services and those of its partners – if this arises from the legal relationship with the collaborator, e.g., from the content of consent granted under copyright law.

    for statistical purposes, related to improving work efficiency, quality of services provided, and adapting them to recipients.

    Your personal data will be stored until the expiration of the limitation periods for claims arising from the contract connecting you with the Administrator.

    As a rule, we process data provided by you.


  10. Family members and accompanying persons of the Administrator's employees and collaborators

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    To enable you to participate in social benefits, i.e., submissions and confirmations of your rights to a specific social benefit (Article 6(1)(c) and Article 9(2)(b) of the GDPR),

    to exercise your rights in labor law, social security, and social protection, as well as to perform related legal obligations on the Administrator (Article 6(1)(c) and Article 9(2)(b) of the GDPR),

    if you are indicated as a contact person in case of an accident – to inform you of emergencies (Article 6(1)(f) of the GDPR),

    for settlement, accounting, and financial reporting purposes (Article 6(1)(c) and (f) of the GDPR),

    for the fulfillment of other obligations arising from legal regulations (Article 6(1)(c) of the GDPR),

    for the purposes indicated in the content of consents for personal data processing - if such consents were expressed (Article 6(1)(a) of the GDPR, Article 9(2)(a) of the GDPR).

    And also in connection with the execution of other justified interests of the administrator (Article 6(1)(f) of the GDPR):

    to establish, pursue, and defend against claims,

    for statistical purposes, related to improving work efficiency, quality of services provided, and adapting them to recipients.

    Your personal data will be stored for the period necessary to achieve the purpose for which they were collected, until the consent is withdrawn (if given), for the period required by law or until the expiration of limitation periods for claims – depending on which of the indicated periods is longer.

    If your personal data was not obtained directly from you, it was provided to us by our employee or collaborator. Your data is processed in the extent corresponding to the purposes indicated above. Typical data required to achieve these purposes include name, surname, date of birth, address, and PESEL number. In the case of social security, a broader range of data is required: NIP, series and number of the document, gender, citizenship, maiden name, period of work in special conditions or special characteristics, degree of kinship/affinity code, degree of disability code.


  11. Correspondence

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    For the purpose of conducting correspondence and ensuring the circulation and archiving of documents, which constitutes the legitimate interest of the administrator (Article 6(1)(f) of the GDPR). Information about the processing of data contained in the correspondence and related legal bases is available in the remainder of this policy, depending on what the correspondence concerns.

    As a rule, data is processed for the periods indicated in the law, and if specific documents do not indicate them, for the time when their retention lies within the limits of the legally justified purpose of the administrator regulated by the time of potential claims. However, the retention period of data constituting the content of the correspondence depends on the purpose of processing data that the particular correspondence pertains to (if there are other removal deadlines for data, information about this will be included in a separate informational clause).

    As a rule, we process data provided by you.


  12. Guests

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    To ensure the safety of individuals on the premises of the organization and the protection of property (Article 6(1)(f) of the GDPR), as well as:

    to establish, pursue, and defend against claims (Article 6(1)(f) of the GDPR);

    to execute a contract with the Client or Contractor (Article 6(1)(b) of the GDPR – if you are a party to the contract; Article 6(1)(f) of the GDPR – if you are a person cooperating with us on behalf of the Client or Contractor);

    to fulfill legal obligations (Article 6(1)(c) of the GDPR).

    Your personal data, including recordings from video monitoring, will be stored for a period of up to three months, and if necessary to establish, pursue or defend against claims – until the final satisfaction of the claims pursued or the expiration of their limitation period.

    As a rule, we process data provided by you. If you did not provide us with your data, its source is the person who reported your visit to us.

NOTE: There are also situations in which our organization is a processor of data, and the Administrator is the entity on behalf of which we process data. In such a situation, information about the processing will be provided to you by that Administrator.

Detailed information about the processing of personal data on the website:

Cookies - Information about the cookies used is available in a separate document – Cookie Policy (link).

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (hereinafter: Google). Google Analytics uses cookies. Information generated by the cookies about using this site is generally transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on these pages, your IP address will be shortened by Google in the member states of the European Union or in other countries that are parties to the agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your usage of the webpage, to compile reports on webpage activity, and to provide other services related to website traffic and usage for the site operator. The IP address provided by Google Analytics will not be linked with any other data held by Google.

The purpose of data processing is to evaluate the use of the website and compile reports regarding actions on the website. Based on the use of the website and the Internet, other related services will be provided. Processing is based on the legitimate interest of the website operator.

Google Analytics collects data about IP addresses, network location, date of visit, operating system, browser type. You may prevent cookies from being stored by adjusting your browser's software settings; however, please note that if you do so, you may not be able to use all the features of this website to the fullest extent.

In addition, you may prevent Google from collecting data generated by cookies and related to your use of the website (including your IP address), as well as prevent the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en (Browser Add On), to disable Google Analytics.

Using Google Ads

Our site uses Google Conversion Tracking. If you reached our site via an advertisement sent by Google, Google Ads will set a cookie on your computer. The tracking cookie is used when a user clicks on an ad served by Google. The specified cookies expire after 30 days and are not used for personal identification. If the user visits some pages on our site and the cookie has not expired, we and Google can recognize that the user clicked on the ad and was redirected to this page. Each Google Ads customer receives a different cookie. Cookies cannot be tracked by Ads advertisers' sites. The information collected using the cookie for redirection is used to generate redirection statistics for Ads advertisers utilizing such functionality. Advertisers are only informed about the total number of users who clicked on the ad and were redirected to the site. However, they do not receive information that identifies users.

If you do not want your traffic on the site to be tracked, change your browser settings, e.g., by blocking cookies from the domain "googleleadservices.com".

Remember that you cannot opt out of using cookies if you want to continue registering measurement data. If you have deleted all cookies in your browser, you need to set the appropriate cookie again.

Using Google reCaptcha

In order to ensure data security when using forms, we occasionally use the reCAPTCHA service of Google Inc. This is particularly useful for distinguishing whether the entry is made by a natural person or whether there is misuse involving "masquerading" the relevant software or machine under a natural person. However, if IP anonymization is activated on this site, your IP address will be shortened by Google in member states of the European Union or in other parties to the agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. The service includes sending the IP address and any other data required by Google for the reCAPTCHA service. More information about Google Inc.'s Privacy Policy can be found here.

Using Facebook social media plugins

Based on our legitimate interests (i.e., interest in analyzing, optimizing, and economically operating our online offer, within the meaning of Article 6(1)(f) of the GDPR), we use social media plugins ("plugins") from the social network facebook.com, operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). Plugins may represent elements of interaction or content (e.g., videos, graphics, or text inserts) and may be marked for example by the Facebook logo (white "f" on a blue tile), the "Like" button, or a thumbs-up, or are marked as "Facebook social plugin". A list and appearance of Facebook social plugins can be viewed here.

When a user utilizes features on the website that contains such a plugin, the device establishes a direct connection with Facebook's servers. The content of the plugin is transmitted by Facebook directly to the user's device and integrated by them into the online offer. In this process, user profiles may be created from the processed data. We have no influence on the amount of data collected by Facebook via the plugin; therefore, we inform users about how they work to the best of our knowledge.

Through the integration of plugins, Facebook receives information that the user has accessed the relevant page. If the user is logged into Facebook, Facebook can assign the visit to their Facebook account. If users interact with the plugins, for instance, by using the "Like" button or enabling comments, information is sent from the device directly to Facebook and stored there. If the user is not a member of Facebook, there is still a possibility that Facebook obtains the IP address.

The purpose and scope of data collection, further processing and use of data by Facebook, as well as the associated rights and options for setting user privacy, can be found in Facebook's privacy policy.

If the user is a member of Facebook and does not want Facebook to collect data about him through this website and link it with the data already stored on Facebook, he must log out of Facebook and delete cookies before using our website. Other setting changes regarding the use of data for advertising purposes are possible in the profile settings on Facebook. The settings are adapted to all devices, such as desktop computers or mobile devices.

Measuring changes using the Facebook pixel

With your consent, we use the "user action pixel" called the "Facebook pixel", i.e., a service provided by Meta Platforms, Inc., Meta, 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook") on our website. With its help, we can track user actions after they viewed or clicked on an ad on Facebook. This allows us to track the effectiveness of the Facebook advertisement, which we use for statistical purposes and market research. Data collected in this way is anonymous to us, i.e., we do not see personal data of individual users. However, this data is stored and processed by Facebook, of which we inform you to the best of our knowledge. Facebook may link this data with a Facebook account and also use it for its own advertising purposes, in accordance with Facebook's privacy policy. You can prevent Facebook and its affiliates from displaying ads on Facebook and beyond.

This consent may only be given by users over the age of 13. If you are younger, please ask your guardians to express their consent.

If you want to learn more about how Facebook ensures compliance with European data protection regulations, click here.

Server logs

  • Using the Site involves sending requests to the server on which the Site is stored.

  • Each request directed to the server is recorded in the server logs. Logs include, among others, the User's IP address, the date and time recorded by the server, information about the web browser and operating system used by the User.

  • Logs are recorded and stored on the server.

  • Data stored in server logs are not associated with specific persons using the Site and are not used by the Administrator to identify the User.

  • Server logs are solely auxiliary material used for the administration of the Site, and their content is not disclosed to anyone other than those authorized to administer the server.

DATA RECIPIENTS

In connection with the conducted activity, your personal data may be disclosed to the following entities:

  1. state authorities or other entities entitled under the regulations – if necessary to fulfill legal obligations,

  2. entities supporting us in conducting business at our request, in particular: providers of external IT systems supporting our business, subcontractors, entities auditing our business, or experts, provided that such entities will process data based on an agreement with the Administrator and solely in accordance with his instructions,

  3. entities providing accounting, HR, or legal services – to the extent necessary to ensure compliance with legal obligations or to establish, pursue and defend claims,

  4. companies disposing of or archiving documents and other media – to the extent that data are stored in paper form or on these media,

  5. companies providing courier and postal services – in case of conducting correspondence,

  6. people providing references – if indicated by the candidate,

  7. medical facilities – in case of referral for occupational health examinations or in the occurrence of other circumstances requiring their participation,

  8. banks, insurance companies, and other financial and payment institutions - in case of the need to conduct settlements,

  9. companies providing: security, access control and monitoring the use of tools by employees and collaborators of the Administrator.

  10. companies conducting marketing activities, in case of expressing appropriate consent,

  11. companies conducting training, in case of participating in such training,

  12. hotels and transport companies in case of business trips.

RIGHTS RELATED TO PROCESSED DATA

Every person whose data is processed by the Administrator has the right to:

  1. access their personal data,

  2. correct their personal data,

  3. delete their personal data,

  4. limit the processing of their personal data,

  5. object to the processing of their personal data (according to Article 21(1) of the GDPR, in making an objection, one should indicate its reasons related to your particular situation),

  6. transfer their personal data.

More information about the rights of data subjects is available in Articles 12-23 of the GDPR, the text of which can be found at: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32016R0679

Additionally, you have the right to lodge a complaint with the supervisory authority, i.e., the President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw, more information available at: https://uodo.gov.pl/en/p/complaints

VOLUNTARY PROVISION OF DATA

The provision of data is necessary for the conclusion of contracts and settling the conducted activity and for the Administrator to comply with legal requirements. In other respects (in particular, for processing by the Administrator of data for marketing purposes), providing data is voluntary.

DATA TRANSFER TO THIRD COUNTRIES OR INTERNATIONAL ORGANIZATIONS

Personal data will generally not be transferred outside the European Economic Area (hereinafter: "EEA"). However, in light of the services provided by our subcontractors in the provision of support for IT services and infrastructure, the Administrator may commission certain IT tasks or operations to recognized subcontractors operating outside the EEA, which may result in the transfer of your data outside the EEA. According to the decision of the European Commission, recipient countries outside the EEA provide an adequate level of protection of personal data in line with EEA standards.

In the case of recipients in countries not covered by the European Commission's decision to ensure an adequate level of such protection, the data exporter (administrator or processor acting on behalf of the administrator), enters into agreements with recipients of personal data that are based on the standard contractual clauses issued by the European Commission in accordance with Article 46(2)(c) of the GDPR.

A copy of the standard contractual clauses can be obtained from the administrator – his contact details are provided above. The method employed by the administrator to secure your data complies with the principles set out in Chapter V of the GDPR. You can request further information on the safeguards applied in this regard, obtain a copy of these safeguards, and learn about the locations where they are made available.

AUTOMATED PROCESSING OF PERSONAL DATA

Your data will not be subject to automated decision-making, including profiling.

PRELIMINARY INFORMATION


Respecting the right to privacy, ITENERUM Sp. z o.o. based in Warsaw (04-767), ul. Patriotów 303 (hereinafter: "Administrator"), processes your personal data in accordance with national and European legal regulations.

The Administrator ensures the security of personal data, i.e., their confidentiality, availability, integrity, and accountability for the actions carried out by them.

To make our processing processes transparent to you, we present the most important information regarding the processing of personal data by the Administrator in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016, on the protection of individuals regarding the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation hereinafter: "GDPR").

DATA ADMINISTRATOR


The Administrator, i.e., the entity determining the purposes and means of processing personal data, is ITENERUM Sp. z o.o. based in Warsaw 04-767, ul. Patriotów 303.

DATA COLLECTION AND ITS PROCESSING PURPOSE


Depending on your relationship with us, while performing its business functions, we process personal data for various purposes and to different extents:

  1. Users of the website helpwise.pl

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    Website users are not required to provide their personal data to be able to use the helpwise.pl Website. However, if you wish to take advantage of its functionalities, we then process the data necessary for preparing an IT service subscription offer for you and, if accepted – the data necessary for concluding and executing the contract. The basis for processing is then Article 6(1)(b) of the GDPR, i.e., necessity for the performance of a contract to which the data subject is a party or for taking steps at the request of the data subject prior to entering into a contract. However, in relation to individuals acting on behalf of or in the interest of the Client, the basis for processing will be Article 6(1)(f) of the GDPR, i.e., the legitimate interest of the administrator, which is the conclusion of the contract.

    Data will also be processed to fulfill obligations arising from telecommunications law and the Act on Providing Services by Electronic Means (Article 6(1)(c) of the GDPR).

    If applicable, data will also be processed for settlement, accounting, and financial reporting purposes (Article 6(1)(c) and (f) of the GDPR).

    Your data may also be processed in connection with the performance of other legitimate interests of the administrator (Article 6(1)(f) of the GDPR):

    - to establish, pursue, and defend against claims,

    - for statistical purposes, related to improving work efficiency, quality of services provided, and adapting them to recipients.

    If a contract is concluded as a result of the offer presented by us, your personal data will be stored for the duration of the concluded contract, and after its termination for the period required by law or until the statute of limitations for claims related to it expire.

    If the offer presented to you does not result in entering into a contract, your data will be stored for a period of 1 month from the date of presenting you with the offer, and in the case of expressing consent to process your data for sending you offers for our services – until the consent is withdrawn or an objection is made, i.e., indicating to us in any way that you do not wish to remain in contact with us and receive information about actions taken by us.

    If personal data has not been obtained directly from you, its source is your Employer/Contractor, who provided us with your data for the purpose of concluding/performing a contract. In this case, the acquired personal data includes data necessary for concluding and executing the contract (typically these include name, surname, email address, phone number and/or correspondence address, place of work, job title).


  2. Subscribers to the newsletter and recipients of marketing activities

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    Execution of the legitimate interest of the Administrator (Article 6(1)(f) of the GDPR), consisting of the marketing of its own products and services, and in the case of explicit consent – also products and services of companies cooperating with the Administrator (Article 6(1)(a) of the GDPR), using the following forms of communication:

    - newsletter (sending a newsletter),

    - voice calls (telephone marketing),

    - sending commercial information (email messages),

    - sending commercial information (SMS),

    - sending promotional materials by regular mail.

    Purposes indicated in the content of consents for the processing of personal data - if such consents were expressed (Article 6(1)(a) of the GDPR),

    Purpose in the form of fulfilling obligations arising from legal regulations, in particular telecommunications law and the Act on Providing Services by Electronic Means (Article 6(1)(c) of the GDPR).

    Data is also processed in connection with the execution of other legitimate interests of the administrator (Article 6(1)(f) of the GDPR):
    - to establish, pursue, and defend against claims,

    - for statistical purposes, related to improving work efficiency, quality of services provided, and adapting them to recipients.

    Your personal data will be stored until the consent is withdrawn or an objection is made, i.e., indicating to us in any way that you do not wish to remain in contact with us and receive information about actions taken by us. After withdrawing consent or expressing an objection, personal data may be stored for the purpose of demonstrating compliance with legal obligations on the Administrator and related claims.

    If personal data has not been obtained directly from you, its source is the entity that had your consent to provide them to the Administrator or another valid legal basis. In this case, the acquired personal data includes data necessary for conducting a specific type of marketing activities (typically these include name, surname, email address, phone number and/or correspondence address).


  3. Clients and persons designated to carry out the contract

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    For the execution of a contract with the Client or taking steps at the Client's request, expressed in any way, e.g., by completing a contact form on the website (Article 6(1)(b) of the GDPR – if you are a Client; Article 6(1)(f) of the GDPR – if you are a person acting on behalf of or in the interest of the Client),

    for settlement, accounting, and financial reporting purposes (Article 6(1)(c) and (f) of the GDPR),

    for the fulfillment of obligations arising from legal regulations (Article 6(1)(c) of the GDPR),

    for the purposes indicated in the content of consents for the processing of personal data - if such consents were expressed (Article 6(1)(a) of the GDPR). Note: Providing data other than that requested by the Administrator or data marked as optional is a clear action equivalent to giving consent to the processing of personal data for the purposes for which they have been provided.

    Data may also be processed in connection with the execution of the legitimate interests of the administrator (Article 6(1)(f) of the GDPR):

    - to establish, pursue, and defend against claims,

    - for statistical purposes, related to improving work efficiency, quality of services provided, and adapting them to recipients.

    Your personal data will be stored until the expiration of the limitation periods for claims arising from the contract with the Client.

    Personal data has been obtained from you, from the Client, or from a person cooperating with us on behalf of the Client. We obtain personal data to the extent necessary to conclude and execute a contract, typically including: name, surname, postal address, email address, phone number, order details, and invoicing data. In the case of a written contract, we also process the PESEL number or identity card number. In the case of electronic transaction handling – also login, password, and history of purchases and activities.


  4. Contractors, suppliers, and persons designated to carry out the contract

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    For the execution of a contract with the Contractor or taking steps at the Contractor's request (Article 6(1)(b) of the GDPR – if you are a Contractor; Article 6(1)(f) of the GDPR – if you are a person acting on behalf of or in the interest of the Contractor),

    for settlement, accounting, and financial reporting purposes (Article 6(1)(c) and (f) of the GDPR).,

    for the fulfillment of other obligations arising from legal regulations (Article 6(1)(c) of the GDPR).

    Data may also be processed in connection with the execution of other legitimate interests of the administrator (Article 6(1)(f) of the GDPR):

    - to establish, pursue, and defend against claims,

    - for statistical purposes, related to improving work efficiency, quality of services provided, and adapting them to recipients.

    Your personal data will be stored for the period required by law or until the expiration of the limitation periods for claims arising from the contract with the Contractor – depending on which period is longer.

    As a rule, we process data provided by you. If you did not provide us with your data, we obtained it from our Contractor or from a person acting on behalf of or in the interest of our Contractor. Personal data is obtained to the extent necessary to conclude and execute a contract, typically including: name, surname, postal address, email address, phone number, order details, and invoicing data. In the case of a written contract, we also process the PESEL number or identity card number. In case of cooperation in the IT system – also login, password, and history of cooperation.


  5. Applicants, complainants, and their representatives

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    To handle a complaint, request, or complaint (Article 6(1)(f) of the GDPR),

    for the execution of a contract related to the application (Article 6(1)(b) of the GDPR – if you are a party to the contract; Article 6(1)(f) of the GDPR – if you are a person cooperating with us on behalf of our client or contractor),

    if applicable - for settlement, accounting, and financial reporting purposes (Article 6(1)(c) and (f) of the GDPR),

    for the fulfillment of other obligations arising from legal regulations (Article 6(1)(c) of the GDPR),

    for the purposes specified in the content of consent, if such was expressed (Article 6(1)(a) of the GDPR).

    Data may also be processed in connection with the execution of the legitimate interests of the administrator (Article 6(1)(f) of the GDPR):

    - to establish, pursue, and defend against claims,

    - for statistical purposes, related to improving work efficiency, quality of services provided, and adapting them to recipients.

    NOTE: if the description of the circumstances of the event includes data of a special category, they will be processed to establish, pursue, and defend against claims (Article 9(2)(f) of the GDPR).

    Your personal data will be stored until the application is resolved and until the limitation periods for claims expire.

    As a rule, we process data provided by you. If you did not provide us with your data, the source is the person who indicated your data in the application. Personal data is processed to the extent resulting from the application, typically including name and surname, email address, phone number, correspondence address, and circumstances subject to the application.


  6. Job or cooperation candidates

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    For the undertaking of actions necessary to conclude a contract, at your request (Article 6(1)(b) of the GDPR),

    in the scope resulting from legal provisions, in particular the Labor Code – based on Article 6(1)(c) of the GDPR, for the recruitment process,

    in the event of the candidate providing other data than required by law – based on their consent, for the recruitment process (Article 6(1)(a) of the GDPR, and in the case of providing data of a special category, also Article 9(2)(a) of the GDPR),

    for the fulfillment of the legitimate interests of the Administrator consisting in determining, pursuing or defending against claims (Article 6(1)(f) of the GDPR, and in the case of providing data of a special category, also Article 9(2)(f) of the GDPR),

    in the case of expressing additional consent - for the purposes of being considered for future recruitments (Article 6(1)(a) of the GDPR).

    in the case of expressing additional consent - to contact persons indicated by the candidate as providing references (Article 6(1)(a) of the GDPR),

    NOTE: Providing information by the candidate exceeding the minimum range of data regulated by labor law constitutes a clear action equivalent to giving consent to process this data for recruitment purposes under Article 6(1)(a) of the GDPR. Providing such data does not affect the ability to participate in the recruitment process.

    According to Article 221 of the Labor Code: "§ 1. The employer requires a person applying for employment to provide personal data including: 1) first name(s) and surname; 2) date of birth; 3) contact details provided by such person; 4) education; 5) professional qualifications; 6) the course of previous employment. § 2. The employer requires the provision of personal data referred to in § 1 point 4-6 if it is necessary for performing a specific job or position." This is the range of personal data required by default – the obligation to provide other data may arise from detailed legal provisions.

    Your personal data will be processed for 3 months, and in case of consent to participate in further recruitments – for the period for which consent was given or until it is withdrawn.

    In case of justified information on the possibility of claims arising, personal data will also be stored until the expiration of their limitation periods.

    As a rule, your personal data is not obtained in a manner other than from you. Exceptionally, with your prior consent, data has been provided to us by entities specializing in recruitment, within the referral system or by persons providing references. The categories of acquired personal data include name, surname, contact details, education information, employment history, and other data provided by you in application documents, and in the case of persons providing references, typically data about the candidate's achievements with the previous employer.


  7. References providers

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    To verify the qualifications of the candidate for a given position and the accuracy of the personal data provided by them – constitutes a legitimate interest

    Your personal data will be processed no longer than for the period of storing the candidate's application documents.

    Your personal data was obtained from the job candidate who indicated you as a person providing a reference. Your personal data is processed in the following scope: name, surname, position, work email or phone number.


  8. Employees and collaborators

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    To fulfill the employment contract (Article 6(1)(b) of the GDPR),

    for settlement, accounting, and financial reporting purposes (Article 6(1)(c) and (f) of the GDPR),

    to exercise your rights in the field of labor law, social security, and social protection (Article 6(1)(c) and Article 9(2)(b) of the GDPR),

    to fulfill the obligations of the Administrator arising from legal regulations – in particular labor law, which also includes performing obligations towards ZUS, US or NFZ, obligations in the field of occupational health and safety, settling all dues, archiving personal files (Article 6(1)(c) and Article 9(2)(b) of the GDPR),

    for the purposes indicated in the content of consent for personal data processing - if such consents were expressed (Article 6(1)(a) of the GDPR, Article 9(2)(a) of the GDPR).

    And also in connection with the execution of legitimate interests of the administrator (Article 6(1)(f) of the GDPR):

    to ensure the organization of work allowing full utilization of working time, production control, and proper use of tools provided to the employee, including company cars,

    to ensure the safety of individuals on the premises of the organization and the protection of property (including through the use of video monitoring, access control, and monitoring of electronic mail),

    to organize social events and initiatives - in case of expressing willingness to participate,

    to establish, pursue, and defend against claims,

    to conduct marketing of the Administrator's products and services and those of its partners – if it results from the legal relationship with the employee, e.g., from the content of consent to the processing of data in the form of image granted under copyright law,

    for statistical purposes, related to improving work efficiency, quality of services provided, and adapting them to recipients.

    Your data will be stored:

    for a period of 10 years from the end of the calendar year in which the employment relationship ceased/was terminated, if it was established no earlier than January 1, 2019,

    for a period of 50 years from the end of the calendar year in which the employment relationship ceased/was terminated, if it was established before January 1, 2019.

    in case of concluding an agreement for cooperation/commission/work – until the expiration of the limitation of claims arising from the contract or the expiration of obligations to store data resulting from legal provisions, especially the storage of accounting documents,

    until the day of justified objection or withdrawal of consent, in situations where the basis for processing personal data is the legitimate interest of the administrator or the voluntary consent of the data subject,

    recordings from video monitoring will be stored for a period of up to three months, but if necessary to establish, pursue or defend against claims – until the final satisfaction of the claims pursued or the expiration of their limitation period.

    As a rule, we process data provided by you.


  9. Collaborators

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    For the execution of the contract connecting you with the Administrator (Article 6(1)(b) of the GDPR),

    for settlement, accounting, and financial reporting purposes (Article 6(1)(c) and (f) of the GDPR),

    for the fulfillment of other obligations arising from legal regulations (Article 6(1)(c) and Article 9(2)(b) of the GDPR),

    for the purposes indicated in the content of consent for personal data processing - if such consents were expressed (Article 6(1)(a) of the GDPR, and in the case of data of a special category, also Article 9(2)(a) of the GDPR).

    And also in connection with the execution of the legitimate interests of the administrator (Article 6(1)(f) of the GDPR):

    to ensure the organization of cooperation allowing full utilization of working time, production control, and proper use of tools provided, including company cars,

    to ensure the safety of people present on the premises of the organization and the protection of property,

    to organize events and social initiatives – in case of expressing willingness to participate,

    to fulfill contracts with customers, contractors, and suppliers of the organization,

    to establish, pursue, and defend against claims,

    to conduct marketing of the Administrator's products and services and those of its partners – if this arises from the legal relationship with the collaborator, e.g., from the content of consent granted under copyright law.

    for statistical purposes, related to improving work efficiency, quality of services provided, and adapting them to recipients.

    Your personal data will be stored until the expiration of the limitation periods for claims arising from the contract connecting you with the Administrator.

    As a rule, we process data provided by you.


  10. Family members and accompanying persons of the Administrator's employees and collaborators

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    To enable you to participate in social benefits, i.e., submissions and confirmations of your rights to a specific social benefit (Article 6(1)(c) and Article 9(2)(b) of the GDPR),

    to exercise your rights in labor law, social security, and social protection, as well as to perform related legal obligations on the Administrator (Article 6(1)(c) and Article 9(2)(b) of the GDPR),

    if you are indicated as a contact person in case of an accident – to inform you of emergencies (Article 6(1)(f) of the GDPR),

    for settlement, accounting, and financial reporting purposes (Article 6(1)(c) and (f) of the GDPR),

    for the fulfillment of other obligations arising from legal regulations (Article 6(1)(c) of the GDPR),

    for the purposes indicated in the content of consents for personal data processing - if such consents were expressed (Article 6(1)(a) of the GDPR, Article 9(2)(a) of the GDPR).

    And also in connection with the execution of other justified interests of the administrator (Article 6(1)(f) of the GDPR):

    to establish, pursue, and defend against claims,

    for statistical purposes, related to improving work efficiency, quality of services provided, and adapting them to recipients.

    Your personal data will be stored for the period necessary to achieve the purpose for which they were collected, until the consent is withdrawn (if given), for the period required by law or until the expiration of limitation periods for claims – depending on which of the indicated periods is longer.

    If your personal data was not obtained directly from you, it was provided to us by our employee or collaborator. Your data is processed in the extent corresponding to the purposes indicated above. Typical data required to achieve these purposes include name, surname, date of birth, address, and PESEL number. In the case of social security, a broader range of data is required: NIP, series and number of the document, gender, citizenship, maiden name, period of work in special conditions or special characteristics, degree of kinship/affinity code, degree of disability code.


  11. Correspondence

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    For the purpose of conducting correspondence and ensuring the circulation and archiving of documents, which constitutes the legitimate interest of the administrator (Article 6(1)(f) of the GDPR). Information about the processing of data contained in the correspondence and related legal bases is available in the remainder of this policy, depending on what the correspondence concerns.

    As a rule, data is processed for the periods indicated in the law, and if specific documents do not indicate them, for the time when their retention lies within the limits of the legally justified purpose of the administrator regulated by the time of potential claims. However, the retention period of data constituting the content of the correspondence depends on the purpose of processing data that the particular correspondence pertains to (if there are other removal deadlines for data, information about this will be included in a separate informational clause).

    As a rule, we process data provided by you.


  12. Guests

    Purpose of processing and legal basis

    Data retention period

    If data is collected in a manner other than from you - the source of its origin and categories of personal data

    To ensure the safety of individuals on the premises of the organization and the protection of property (Article 6(1)(f) of the GDPR), as well as:

    to establish, pursue, and defend against claims (Article 6(1)(f) of the GDPR);

    to execute a contract with the Client or Contractor (Article 6(1)(b) of the GDPR – if you are a party to the contract; Article 6(1)(f) of the GDPR – if you are a person cooperating with us on behalf of the Client or Contractor);

    to fulfill legal obligations (Article 6(1)(c) of the GDPR).

    Your personal data, including recordings from video monitoring, will be stored for a period of up to three months, and if necessary to establish, pursue or defend against claims – until the final satisfaction of the claims pursued or the expiration of their limitation period.

    As a rule, we process data provided by you. If you did not provide us with your data, its source is the person who reported your visit to us.

NOTE: There are also situations in which our organization is a processor of data, and the Administrator is the entity on behalf of which we process data. In such a situation, information about the processing will be provided to you by that Administrator.

Detailed information about the processing of personal data on the website:

Cookies - Information about the cookies used is available in a separate document – Cookie Policy (link).

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (hereinafter: Google). Google Analytics uses cookies. Information generated by the cookies about using this site is generally transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on these pages, your IP address will be shortened by Google in the member states of the European Union or in other countries that are parties to the agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your usage of the webpage, to compile reports on webpage activity, and to provide other services related to website traffic and usage for the site operator. The IP address provided by Google Analytics will not be linked with any other data held by Google.

The purpose of data processing is to evaluate the use of the website and compile reports regarding actions on the website. Based on the use of the website and the Internet, other related services will be provided. Processing is based on the legitimate interest of the website operator.

Google Analytics collects data about IP addresses, network location, date of visit, operating system, browser type. You may prevent cookies from being stored by adjusting your browser's software settings; however, please note that if you do so, you may not be able to use all the features of this website to the fullest extent.

In addition, you may prevent Google from collecting data generated by cookies and related to your use of the website (including your IP address), as well as prevent the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en (Browser Add On), to disable Google Analytics.

Using Google Ads

Our site uses Google Conversion Tracking. If you reached our site via an advertisement sent by Google, Google Ads will set a cookie on your computer. The tracking cookie is used when a user clicks on an ad served by Google. The specified cookies expire after 30 days and are not used for personal identification. If the user visits some pages on our site and the cookie has not expired, we and Google can recognize that the user clicked on the ad and was redirected to this page. Each Google Ads customer receives a different cookie. Cookies cannot be tracked by Ads advertisers' sites. The information collected using the cookie for redirection is used to generate redirection statistics for Ads advertisers utilizing such functionality. Advertisers are only informed about the total number of users who clicked on the ad and were redirected to the site. However, they do not receive information that identifies users.

If you do not want your traffic on the site to be tracked, change your browser settings, e.g., by blocking cookies from the domain "googleleadservices.com".

Remember that you cannot opt out of using cookies if you want to continue registering measurement data. If you have deleted all cookies in your browser, you need to set the appropriate cookie again.

Using Google reCaptcha

In order to ensure data security when using forms, we occasionally use the reCAPTCHA service of Google Inc. This is particularly useful for distinguishing whether the entry is made by a natural person or whether there is misuse involving "masquerading" the relevant software or machine under a natural person. However, if IP anonymization is activated on this site, your IP address will be shortened by Google in member states of the European Union or in other parties to the agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. The service includes sending the IP address and any other data required by Google for the reCAPTCHA service. More information about Google Inc.'s Privacy Policy can be found here.

Using Facebook social media plugins

Based on our legitimate interests (i.e., interest in analyzing, optimizing, and economically operating our online offer, within the meaning of Article 6(1)(f) of the GDPR), we use social media plugins ("plugins") from the social network facebook.com, operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). Plugins may represent elements of interaction or content (e.g., videos, graphics, or text inserts) and may be marked for example by the Facebook logo (white "f" on a blue tile), the "Like" button, or a thumbs-up, or are marked as "Facebook social plugin". A list and appearance of Facebook social plugins can be viewed here.

When a user utilizes features on the website that contains such a plugin, the device establishes a direct connection with Facebook's servers. The content of the plugin is transmitted by Facebook directly to the user's device and integrated by them into the online offer. In this process, user profiles may be created from the processed data. We have no influence on the amount of data collected by Facebook via the plugin; therefore, we inform users about how they work to the best of our knowledge.

Through the integration of plugins, Facebook receives information that the user has accessed the relevant page. If the user is logged into Facebook, Facebook can assign the visit to their Facebook account. If users interact with the plugins, for instance, by using the "Like" button or enabling comments, information is sent from the device directly to Facebook and stored there. If the user is not a member of Facebook, there is still a possibility that Facebook obtains the IP address.

The purpose and scope of data collection, further processing and use of data by Facebook, as well as the associated rights and options for setting user privacy, can be found in Facebook's privacy policy.

If the user is a member of Facebook and does not want Facebook to collect data about him through this website and link it with the data already stored on Facebook, he must log out of Facebook and delete cookies before using our website. Other setting changes regarding the use of data for advertising purposes are possible in the profile settings on Facebook. The settings are adapted to all devices, such as desktop computers or mobile devices.

Measuring changes using the Facebook pixel

With your consent, we use the "user action pixel" called the "Facebook pixel", i.e., a service provided by Meta Platforms, Inc., Meta, 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook") on our website. With its help, we can track user actions after they viewed or clicked on an ad on Facebook. This allows us to track the effectiveness of the Facebook advertisement, which we use for statistical purposes and market research. Data collected in this way is anonymous to us, i.e., we do not see personal data of individual users. However, this data is stored and processed by Facebook, of which we inform you to the best of our knowledge. Facebook may link this data with a Facebook account and also use it for its own advertising purposes, in accordance with Facebook's privacy policy. You can prevent Facebook and its affiliates from displaying ads on Facebook and beyond.

This consent may only be given by users over the age of 13. If you are younger, please ask your guardians to express their consent.

If you want to learn more about how Facebook ensures compliance with European data protection regulations, click here.

Server logs

  • Using the Site involves sending requests to the server on which the Site is stored.

  • Each request directed to the server is recorded in the server logs. Logs include, among others, the User's IP address, the date and time recorded by the server, information about the web browser and operating system used by the User.

  • Logs are recorded and stored on the server.

  • Data stored in server logs are not associated with specific persons using the Site and are not used by the Administrator to identify the User.

  • Server logs are solely auxiliary material used for the administration of the Site, and their content is not disclosed to anyone other than those authorized to administer the server.

DATA RECIPIENTS

In connection with the conducted activity, your personal data may be disclosed to the following entities:

  1. state authorities or other entities entitled under the regulations – if necessary to fulfill legal obligations,

  2. entities supporting us in conducting business at our request, in particular: providers of external IT systems supporting our business, subcontractors, entities auditing our business, or experts, provided that such entities will process data based on an agreement with the Administrator and solely in accordance with his instructions,

  3. entities providing accounting, HR, or legal services – to the extent necessary to ensure compliance with legal obligations or to establish, pursue and defend claims,

  4. companies disposing of or archiving documents and other media – to the extent that data are stored in paper form or on these media,

  5. companies providing courier and postal services – in case of conducting correspondence,

  6. people providing references – if indicated by the candidate,

  7. medical facilities – in case of referral for occupational health examinations or in the occurrence of other circumstances requiring their participation,

  8. banks, insurance companies, and other financial and payment institutions - in case of the need to conduct settlements,

  9. companies providing: security, access control and monitoring the use of tools by employees and collaborators of the Administrator.

  10. companies conducting marketing activities, in case of expressing appropriate consent,

  11. companies conducting training, in case of participating in such training,

  12. hotels and transport companies in case of business trips.

RIGHTS RELATED TO PROCESSED DATA

Every person whose data is processed by the Administrator has the right to:

  1. access their personal data,

  2. correct their personal data,

  3. delete their personal data,

  4. limit the processing of their personal data,

  5. object to the processing of their personal data (according to Article 21(1) of the GDPR, in making an objection, one should indicate its reasons related to your particular situation),

  6. transfer their personal data.

More information about the rights of data subjects is available in Articles 12-23 of the GDPR, the text of which can be found at: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32016R0679

Additionally, you have the right to lodge a complaint with the supervisory authority, i.e., the President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw, more information available at: https://uodo.gov.pl/en/p/complaints

VOLUNTARY PROVISION OF DATA

The provision of data is necessary for the conclusion of contracts and settling the conducted activity and for the Administrator to comply with legal requirements. In other respects (in particular, for processing by the Administrator of data for marketing purposes), providing data is voluntary.

DATA TRANSFER TO THIRD COUNTRIES OR INTERNATIONAL ORGANIZATIONS

Personal data will generally not be transferred outside the European Economic Area (hereinafter: "EEA"). However, in light of the services provided by our subcontractors in the provision of support for IT services and infrastructure, the Administrator may commission certain IT tasks or operations to recognized subcontractors operating outside the EEA, which may result in the transfer of your data outside the EEA. According to the decision of the European Commission, recipient countries outside the EEA provide an adequate level of protection of personal data in line with EEA standards.

In the case of recipients in countries not covered by the European Commission's decision to ensure an adequate level of such protection, the data exporter (administrator or processor acting on behalf of the administrator), enters into agreements with recipients of personal data that are based on the standard contractual clauses issued by the European Commission in accordance with Article 46(2)(c) of the GDPR.

A copy of the standard contractual clauses can be obtained from the administrator – his contact details are provided above. The method employed by the administrator to secure your data complies with the principles set out in Chapter V of the GDPR. You can request further information on the safeguards applied in this regard, obtain a copy of these safeguards, and learn about the locations where they are made available.

AUTOMATED PROCESSING OF PERSONAL DATA

Your data will not be subject to automated decision-making, including profiling.

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Comprehensive IT service for companies that allows you to focus on business,
and not on technical problems.

ISO/IEC 27001:2022

Certificate number:

PL251122012

Certification scope:

IT service outsourcing

Certification status:

Current

Check our certificate in IAF CertSearch

Services

Microsoft 365

Network infrastructure

Servers and cloud

IT Security

User Support

Equipment service

Company

Contact

Privacy Policy

Cookie policy

Contact

+48 732 108 400

kontakt@helpwise.pl

Contact form

Patriotów Street 303

04-767 Warsaw

Copyright © 2025 Helpwise IT

Developed by Well Done IT

Comprehensive IT service for companies that allows you to focus on business,
and not on technical problems.

ISO/IEC 27001:2022

Certificate number:

PL251122012

Certification scope:

IT service outsourcing

Certification status:

Current

Check our certificate in IAF CertSearch

Services

Microsoft 365

Network infrastructure

Servers and cloud

IT Security

User Support

Equipment service

Company

Contact

Privacy Policy

Cookie policy

Contact

+48 732 108 400

kontakt@helpwise.pl

Contact form

Patriotów Street 303

04-767 Warsaw

Copyright © 2025 Helpwise IT

Developed by Well Done IT