Service maintenance

Reliable hardware is the foundation

Efficient equipment
is essential

As part of IT support, we handle diagnostics and repair coordination. A laptop or printer failure does not mean you have to search for a service and keep track of deadlines on your own.

Let's talk about collaboration
Hardware support

Diagnostics and repairs within IT support

Not every malfunction requires replacing the equipment. Before making a decision, we thoroughly check what is happening.

Workstations and laptops

Performance issues, system crashes, disk failures, power outages, overheating.

Workstations and laptops

Performance issues, system crashes, disk failures, power outages, overheating.

Peripheral devices

Printers, scanners, monitors, docking stations, barcode readers, and other devices that work with computers.

Peripheral devices

Printers, scanners, monitors, docking stations, barcode readers, and other devices that work with computers.

Maintenance and modernization

Equipment upgrades that extend its lifespan, replacement of worn-out components as part of device lifecycle management.

Maintenance and modernization

Equipment upgrades that extend its lifespan, replacement of worn-out components as part of device lifecycle management.
Repair process

We coordinate the entire process

The method of repair depends on the warranty status and the type of damage. In both cases, we take over the coordination – your employee does not need to independently search for a service or keep track of deadlines.

Equipment under warranty

If the device is under the manufacturer's warranty, we coordinate the warranty repair:

We are verifying the warranty conditions and service entitlements
We report the defect to the manufacturer or authorized service.
We are completing the documentation and tracking the repair status
We collect and deliver equipment after repairs
Warranty-exempt equipment or damages not covered by warranty

Warranty expired? Mechanical damage, flooding, or other incidents not covered by standard protection? We carry out repairs through a trusted partner service with which we have a permanent agreement. This way:

We know the quality of the services and we can guarantee it.
We have established cooperation terms and predictable deadlines.
We coordinate the entire process just like in the case of warranty repairs
Advisory

Repair or replace?

Not every repair makes economic sense. Before you invest in servicing older equipment, we will help you make an informed decision.

Age and value of the equipment

We are comparing the repair cost with the price of a new device with similar parameters.

Age and value of the equipment

We are comparing the repair cost with the price of a new device with similar parameters.

Repair time

If the service takes weeks, and the employee needs the working tools now, sometimes a faster replacement is a better solution.

Repair time

If the service takes weeks, and the employee needs the working tools now, sometimes a faster replacement is a better solution.

User perspective

Will the repaired equipment last another 2-3 years, or will new problems arise shortly?

User perspective

Will the repaired equipment last another 2-3 years, or will new problems arise shortly?

Profitability analysis

Repair

850 PLN

Exchange

4200 PLN

Age of the equipment

4 years

Repair time

4-7 days

Expected lifespan

2+ years

Recommendation: Repair is cost-effective

Not every repair makes economic sense. Before you invest in servicing older equipment, we will help you make an informed decision.

Equipment service? We take care of it.

Equipment servicing is one of the elements of our care. Let's talk about how we can support your business.

Equipment service? We take care of it.

Equipment servicing is one of the elements of our care. Let's talk about how we can support your business.

Equipment service? We take care of it.

Equipment repairs are one of the components of our care. Let's talk about how we can support your company.