As part of IT support, we handle diagnostics and repair coordination. A laptop or printer failure does not mean you have to search for a service and keep track of deadlines on your own.
Hardware support
Diagnostics and repairs within IT support
Not every malfunction requires replacing the equipment. Before making a decision, we thoroughly check what is happening.
Repair process
We coordinate the entire process
The method of repair depends on the warranty status and the type of damage. In both cases, we take over the coordination – your employee does not need to independently search for a service or keep track of deadlines.
Equipment under warranty
If the device is under the manufacturer's warranty, we coordinate the warranty repair:
We are verifying the warranty conditions and service entitlements
We report the defect to the manufacturer or authorized service.
We are completing the documentation and tracking the repair status
We collect and deliver equipment after repairs
Warranty-exempt equipment or damages not covered by warranty
Warranty expired? Mechanical damage, flooding, or other incidents not covered by standard protection? We carry out repairs through a trusted partner service with which we have a permanent agreement. This way:
We know the quality of the services and we can guarantee it.
We have established cooperation terms and predictable deadlines.
We coordinate the entire process just like in the case of warranty repairs
Advisory
Repair or replace?
Not every repair makes economic sense. Before you invest in servicing older equipment, we will help you make an informed decision.
Profitability analysis
Repair
850 PLN
Exchange
4200 PLN
Age of the equipment
4 years
Repair time
4-7 days
Expected lifespan
2+ years
Recommendation: Repair is cost-effective