Our services

Blog

Contact

Our services

Blog

Contact

Comprehensive IT services
in Warsaw

Helpwise is an external IT department that takes full responsibility for your company's infrastructure, security, and technical support. Help desk, servers, networks, cybersecurity - all in one agreement.

100+

Positive reviews

4.8 / 5

That's how our clients rate us.

infinity

Unlimited hourly support

ISO 27001

Guarantee of safety

We built Helpwise so that companies in Warsaw don't have to choose between affordable and good IT. Our team acts like your internal IT department - we know your people, your systems, and your priorities.

Andrzej Kossakowski

Co-founder of Helpwise IT

Benefits of collaboration

Why companies choose Helpwise IT

Continuity of operation

No more downtime and putting out fires

Team of specialists

Instead of one person on the payroll - the entire IT department

Predictable costs

Transparent pricing, no surprises

Data security

We operate according to certified ISO 27001 procedures.

Full transparency

You know what's going on - reports, statuses, no surprises

More time for business

You don't waste hours on technical issues.

Transport included in the price

The technician arrives at the office with no additional fees.

Why it's worth choosing us

Get to know your IT team

We answer the phone within a maximum of 1 minute and you talk to a technician you know!

Technical response within 15 minutes and we do not close the case until the problem is truly resolved. Seriously, effectiveness is our domain.

Dedicated guardian - knows your company, your people, and speaks plainly, without unnecessary jargon.

Team of engineers with various specializations - there is always someone who can help quickly and efficiently.

We are coming to the office, because some matters are better handled face to face, and the commute is included in the price.

1 min

Na odebranie telefonu

1 min

Na odebranie telefonu

15 min

Technical reaction

15 min

Technical reaction

24/7

Infrastructure monitoring

24/7

Infrastructure monitoring

Scope of IT support

Full range of IT support in one contract

Helpdesk

Infrastructure

Safety

Microsoft 365

Equipment service

Infrastructure management

Networks, servers, backups. Firewalls, switches, Wi-Fi, VPN. Windows Server and Linux - physical, virtual, cloud. 24/7 monitoring, 3-2-1 backup, regular reviews and optimization.

Monitoring 24/7

On-site visits

Backup 3-2-1

Firewall

Wi-Fi

VPN

Servers

Helpdesk

Infrastructure

Safety

Microsoft 365

Equipment service

Infrastructure management

Networks, servers, backups. Firewalls, switches, Wi-Fi, VPN. Windows Server and Linux - physical, virtual, cloud. 24/7 monitoring, 3-2-1 backup, regular reviews and optimization.

Monitoring 24/7

On-site visits

Backup 3-2-1

Firewall

Wi-Fi

VPN

Servers

We monitor our clients' infrastructure 24/7, but that doesn't mean we flood them with alerts. The goal is to resolve issues before anyone notices them - effectively and without stress on the client's side.

Damian Cikowski

Co-founder of Helpwise IT

How is the implementation going?

From first contact to full IT support

1 Needs analysis

We are getting to know the company, the IT structure, and the pain points. We are preparing an offer.

2 Offer and conditions

A specific proposal with the scope and settlement model.

3 Implementation

Monitoring, infrastructure takeover, environmental documentation.

4 Current care

Full IT support, regular meetings, 24/7 monitoring.

Choose a cooperation model

Two approaches to IT support

The most popular

Full IT support

Everything in one contract · fixed fee · no limits

We take full responsibility for your company's IT. One team, one point of contact. Helpdesk, infrastructure, security, Microsoft 365, and equipment service - all for a monthly fee.

Helpdesk - response within 15 minutes

Server and network administration

IT security and patch management

Microsoft 365 - administration and migration

Equipment service - labor included in the price

Infrastructure monitoring 24/7

Backup according to the 3-2-1 rule

Technical visits and travel are included in the price

IT management software

VIP package for management (option)

Request a quote for full service

Request a quote

Fitted range

We are configuring it for your needs.

Do you have an IT specialist, but need support in specific areas? We tailor our services to your situation.

You are choosing the range of services

We are supplementing your IT department.

Flexible settlement model

The extension at any time

The same team and standards

Dedicated guardian

Ask about the variant

Request an IT service quote

Briefly describe your situation - we will respond within 24 hours with a tailored proposal.

or contact us directly

Phone

+48 732 108 400

kontakt@helpwise.pl

Working hours

Mon – Fri, 8:00 AM – 6:00 PM

Office address

Patriots Street 303, 04-767 Warsaw

We guarantee a quick response. We reply to every inquiry within 24 hours. In urgent matters - call.

Questions and answers

Frequently asked questions about IT outsourcing

We charge a fixed monthly fee per user or workstation, depending on which is greater. There are no additional fees for servers or networking devices. The price includes technician visits, IT management software, and infrastructure monitoring. The specific rate is calculated after a short interview - it depends on the number of workstations, the type of infrastructure, and the level of support. The more workstations, the lower the rate for each - attractive discounts start from 10 workstations. Contact us, and within 24 hours, we will send you a tailored proposal.

We answer the phone within a maximum of 1 minute - and you talk directly to a technician, not an automated system. The technical response time is up to 15 minutes. For key personnel in the company (management, executives), we offer VIP service - bypassing the queue, with priority within 5 minutes. We monitor the infrastructure 24/7, so we solve many problems before anyone in the company notices them.

In one agreement, you receive a full range: helpdesk for employees, network and server administration, IT security and patch management, management of the Microsoft 365 environment, 24/7 infrastructure monitoring, backup according to the 3-2-1 rule, equipment servicing (labor included) and on-site technician visits - with no extra charges for travel. If you have your own IT specialist and are looking for support in specific areas, we can tailor the scope to your needs.

The entire process takes 2-4 weeks. We start with a zero audit: we check the state of the environment, document the configuration, and set priorities. Next, we install monitoring, take over the infrastructure, and launch full support. If you have an existing provider, we coordinate the takeover to ensure that your company operates without interruptions all the time.

Yes. We serve businesses throughout Poland. We provide support both remotely and with on-site visits - the technician's travel is included in the contract price. The vast majority of issues are resolved remotely within a few minutes, but when the situation requires physical presence, we go there.

A dedicated IT person is just one individual with limited specializations, unavailable during vacations and illnesses, with a difficult-to-justify rate when there's a smaller team. By choosing Helpwise IT, you gain an entire IT department - from helpdesk to network and server specialists to security experts. Costs are predictable, and the competencies are much broader than with a single employee. For companies with 5-300 employees, outsourcing is usually more effective and cheaper.

We use a multi-layered approach: backup according to the 3-2-1 rule (three copies, two media, one off-site), protection of workstations and servers with XDR-class systems, multi-factor authentication (MFA), and role-based access management. We have ISO/IEC 27001:2022 certification - our security management processes have been independently verified and meet international standards.

Microsoft (Windows Server, Microsoft 365, Azure), FortiGate, Ubiquiti, Cisco, HP Enterprise, Hyper-V, Proxmox. We also use open source solutions - Ubuntu, LXD, Docker, QEMU. If your company uses specific software or an environment - ask, we will definitely find a way.

Yes. We offer two models: full IT support in one agreement or a tailored scope - when you want to enhance an existing IT department with specific competencies. You can start with help desk or security and expand the collaboration at any time. We can adjust the terms together with your needs.

Regular coordination meetings (Teams or in person), action reports, and ticket statistics - you know what's happening without having to track it yourself. You have a dedicated caretaker who knows your company and speaks plainly, without unnecessary jargon. After a few months, your employees will know our technicians by name - and vice versa.

We charge a fixed monthly fee per user or workstation, depending on which is greater. There are no additional fees for servers or networking devices. The price includes technician visits, IT management software, and infrastructure monitoring. The specific rate is calculated after a short interview - it depends on the number of workstations, the type of infrastructure, and the level of support. The more workstations, the lower the rate for each - attractive discounts start from 10 workstations. Contact us, and within 24 hours, we will send you a tailored proposal.

We answer the phone within a maximum of 1 minute - and you talk directly to a technician, not an automated system. The technical response time is up to 15 minutes. For key personnel in the company (management, executives), we offer VIP service - bypassing the queue, with priority within 5 minutes. We monitor the infrastructure 24/7, so we solve many problems before anyone in the company notices them.

In one agreement, you receive a full range: helpdesk for employees, network and server administration, IT security and patch management, management of the Microsoft 365 environment, 24/7 infrastructure monitoring, backup according to the 3-2-1 rule, equipment servicing (labor included) and on-site technician visits - with no extra charges for travel. If you have your own IT specialist and are looking for support in specific areas, we can tailor the scope to your needs.

The entire process takes 2-4 weeks. We start with a zero audit: we check the state of the environment, document the configuration, and set priorities. Next, we install monitoring, take over the infrastructure, and launch full support. If you have an existing provider, we coordinate the takeover to ensure that your company operates without interruptions all the time.

Yes. We serve businesses throughout Poland. We provide support both remotely and with on-site visits - the technician's travel is included in the contract price. The vast majority of issues are resolved remotely within a few minutes, but when the situation requires physical presence, we go there.

A dedicated IT person is just one individual with limited specializations, unavailable during vacations and illnesses, with a difficult-to-justify rate when there's a smaller team. By choosing Helpwise IT, you gain an entire IT department - from helpdesk to network and server specialists to security experts. Costs are predictable, and the competencies are much broader than with a single employee. For companies with 5-300 employees, outsourcing is usually more effective and cheaper.

We use a multi-layered approach: backup according to the 3-2-1 rule (three copies, two media, one off-site), protection of workstations and servers with XDR-class systems, multi-factor authentication (MFA), and role-based access management. We have ISO/IEC 27001:2022 certification - our security management processes have been independently verified and meet international standards.

Microsoft (Windows Server, Microsoft 365, Azure), FortiGate, Ubiquiti, Cisco, HP Enterprise, Hyper-V, Proxmox. We also use open source solutions - Ubuntu, LXD, Docker, QEMU. If your company uses specific software or an environment - ask, we will definitely find a way.

Yes. We offer two models: full IT support in one agreement or a tailored scope - when you want to enhance an existing IT department with specific competencies. You can start with help desk or security and expand the collaboration at any time. We can adjust the terms together with your needs.

Regular coordination meetings (Teams or in person), action reports, and ticket statistics - you know what's happening without having to track it yourself. You have a dedicated caretaker who knows your company and speaks plainly, without unnecessary jargon. After a few months, your employees will know our technicians by name - and vice versa.

IT outsourcing for companies - when is it worth opting for external IT support?

Many companies in Warsaw face the same question: hire their own IT specialist or opt for IT outsourcing? For companies employing from several to several hundred employees, external IT support is usually a more effective and cost-efficient solution than maintaining a single specialist on staff.

A single IT specialist poses the risk of making the entire IT department dependent on one person. IT outsourcing eliminates this problem - professional IT support is provided by a team of several people with diverse specializations. When one specialist is unavailable, another smoothly takes over their responsibilities. You do not lose continuity of support and are not dependent on the vacation or illness of one person.

What does professional IT service for a company include?

Comprehensive IT services is not just repairing what is broken. It is proactive management of the entire IT environment - from workstations, through the network and servers, to security policies and backups. Professional IT support includes: technical assistance for users (helpdesk), network and server administration, management of the Microsoft 365 environment, 24/7 infrastructure monitoring, updates and patch management, hardware service, and technology consulting.

IT support for companies in Warsaw

Helpwise IT is a company based in Warsaw at ul. Patriotów 303. We serve companies in Warsaw and surrounding areas. We provide IT support both remotely and on-site at the client's premises - technician travel costs are included in the contract price, with no additional fees.

We collaborate with companies ranging from 5 to over 300 employees, tailoring the scope and model of IT service to their actual needs and scale of operations. For organizations with over 300 people, we prepare a dedicated offer - with an expanded support structure, an assigned technical supervisor, and individual SLAs. We serve companies with up to 1500 employees.

Helpwise holds ISO/IEC 27001:2022 certification. This is not just a marketing addition - it means that our internal information security management processes have been independently verified and meet rigorous international standards. You can be assured that we operate according to proven procedures, not just making promises.