Comprehensive IT support
in Warsaw

Helpwise is an outsourced IT department that takes full responsibility for your company’s infrastructure, security, and technical support. Helpdesk, servers, networks, cybersecurity - all under one agreement.

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100+
Positive reviews
4.8 / 5
This is how our clients rate us
Unlimited support hours
ISO 27001
Security assurance
Team member photo

We built Helpwise so companies in Warsaw wouldn’t have to choose between affordable and high-quality IT. Our team acts like your internal IT department - we know your people, your systems, your priorities.

Andrzej Kossakowski

Co-founder of Helpwise IT
Team member photo

We built Helpwise so companies in Warsaw wouldn’t have to choose between affordable and high-quality IT. Our team acts like your internal IT department - we know your people, your systems, your priorities.

Andrzej Kossakowski

Co-founder of Helpwise IT
Team member photo

We built Helpwise so companies in Warsaw wouldn’t have to choose between affordable and high-quality IT. Our team acts like your internal IT department - we know your people, your systems, your priorities.

Andrzej Kossakowski

Co-founder of Helpwise IT
Benefits of collaboration

Why companies choose Helpwise IT

Business continuity

No more downtime and firefighting

Team of experts

Instead of one full-time employee - an entire IT department

Predictable costs

Transparent pricing, no surprises

Data Security

We operate in accordance with ISO 27001-certified procedures.

Full transparency

You know what’s happening - reports, status updates, zero surprises

More time for business

You don't waste hours on technical issues

Travel included in the price

A technician comes to your office at no extra charge

Why choose us

Meet your IT team

  • We answer the phone within maximum 1 minute and you speak with a technician you know!

  • Technical response within 15 minutes, and we do not close the ticket until the issue is truly resolved. Seriously, effectiveness is our specialty.

  • Dedicated account manager - knows your company, your people, and speaks in plain language, without unnecessary jargon.

  • A team of engineers with diverse specializations - there is always someone who will help quickly and effectively.

  • We come to your office, because some matters are better handled face to face, and travel is included in the price.

1 min
Na odebranie telefonu
1 min
Na odebranie telefonu
15 min
Technical response
15 min
Technical response
24/7
Infrastructure Monitoring
24/7
Infrastructure Monitoring
Scope of IT Services

Comprehensive IT support in one contract

Helpdesk
Infrastructure
Safety
Microsoft 365
Equipment service

User support (Helpdesk)

Direct technical assistance via phone, email, or portal. Issues with email, files, printers, VPN, and applications.
Configuration of workstations, onboarding employees, equipment replacement. Technician visits and travel included in the price.

Remote assistance
On-site visits
Ticket portal
VIP Service
Onboarding / offboarding
Helpdesk
Infrastructure
Safety
Microsoft 365
Equipment service

User support (Helpdesk)

Direct technical assistance via phone, email, or portal. Issues with email, files, printers, VPN, and applications.
Configuration of workstations, onboarding employees, equipment replacement. Technician visits and travel included in the price.

Remote assistance
On-site visits
Ticket portal
VIP Service
Onboarding / offboarding

We monitor our clients' infrastructure 24/7, but that doesn't mean we flood them with alerts. The goal is to resolve issues before anyone notices them - effectively and without stress for the client.

Damian Cikowski

Co-founder of Helpwise IT
Team member photo

We monitor our clients' infrastructure 24/7, but that doesn't mean we flood them with alerts. The goal is to resolve issues before anyone notices them - effectively and without stress for the client.

Damian Cikowski

Co-founder of Helpwise IT
Team member photo

We monitor our clients' infrastructure 24/7, but that doesn't mean we flood them with alerts. The goal is to resolve issues before anyone notices them - effectively and without stress for the client.

Damian Cikowski

Co-founder of Helpwise IT
Team member photo
How implementation works

From first contact to comprehensive IT support

1

Requirements analysis

We get to know the company, its IT structure, and pain points. We prepare a proposal.

2

Offer and Terms

A clear proposal with scope and billing model.

3

Implementation

Monitoring, infrastructure takeover, environment documentation.

4

Ongoing support

Comprehensive IT support, recurring meetings, 24/7 monitoring.

Choose a collaboration model

Two approaches to IT support

Most popular

Comprehensive IT support

Everything in one contract · fixed fee · no limits

We take full responsibility for your company’s IT. One team, one point of contact. Helpdesk, infrastructure, security, Microsoft 365, and hardware support - all included in the monthly fee.

  • Helpdesk - response within 15 min
  • Server and network administration
  • IT security and patch management
  • Microsoft 365 - administration and migration
  • Hardware service - labor included in the price
  • 24/7 infrastructure monitoring
  • Backup according to the 3-2-1 rule
  • Technician visits and travel included in the price
  • IT management software
  • VIP package for the Management Board (optional)
Request a quote for comprehensive services
Request a quote

Tailored scope

We configure to meet your needs

Do you have an IT specialist but need support in specific areas? We tailor our services to your situation.

  • You choose the scope of services
  • We augment your IT department
  • Flexible billing model
  • Expand at any time
  • The same team and standards
  • Dedicated account manager
Ask about this option
Ask about this option

Request an IT services quote

Briefly describe your situation - we will respond within 24 hours with a tailored proposal.

The personal data you provide will be processed for the purpose of preparing and sending an offer for your company. More information about your rights related to GDPR can be found in our Privacy Policy and Cookie Policy.

Thank you for submitting the form,

we will respond as soon as possible.

or contact us directly

Phone

+48 732 108 400

Email

contact@helpwise.en

Working hours

Mon – Fri, 8:00 AM – 6:00 PM

Office address

Patriots Street 303, 04-767 Warsaw

We guarantee a quick response. We reply to every inquiry within 24 hours. In urgent matters - call.

Questions and Answers

Frequently Asked Questions about IT outsourcing

We bill at a fixed monthly fee per user or workstation—depending on which count is higher. We do not charge any additional fees for servers or network devices. The price includes on-site technician visits, IT management software, and infrastructure monitoring. We calculate the exact rate after a short consultation—it depends on the number of workstations, the type of infrastructure, and the scope of support. The more workstations you have, the lower the rate per workstation—at just 10 workstations, attractive discounts already apply. Contact us, and within 24 hours we will send a tailored proposal.
We answer calls within a maximum of 1 minute—and you immediately speak with a technician, not an automated system. Our technical response time is up to 15 minutes. For key personnel in your company (management, executive leadership), we offer VIP support—skip the queue, with priority response within 5 minutes. We monitor infrastructure 24/7, so we resolve many issues before anyone in your company even notices them.
Under a single agreement, you get the full scope: employee helpdesk, network and server administration, IT security and patch management, Microsoft 365 environment management, 24/7 infrastructure monitoring, backups based on the 3-2-1 rule, hardware service (labor included), and on-site technician visits - with no travel surcharges. If you have your own IT specialist and are looking for support in specific areas, we can tailor the scope to your needs.
The entire process takes 2–4 weeks. We start with an initial audit: we assess the environment status, document the configuration, and set priorities. Next, we implement monitoring, take over the infrastructure, and launch full support. If you have an existing provider, we coordinate the transition so your company continues to operate without disruption at all times.
Yes. We support companies across Poland. We deliver support both remotely and through on-site visits - technician travel is included in the contract price. We resolve the vast majority of issues remotely within a dozen minutes, but when the situation requires physical presence - we come on-site.
An in-house IT specialist is a single person with limited areas of expertise, unavailable during vacation or sick leave, and often hard to justify cost-wise for a smaller team. By choosing Helpwise IT, you gain access to an entire IT department—from helpdesk and network/server specialists to security experts. Costs are predictable, and the range of competencies is significantly broader than with a single full-time position. For companies with 5–300 employees, outsourcing is usually more effective and more cost-efficient.
We apply a multilayered approach: backup based on the 3-2-1 rule (three copies, two media types, one offsite), protection of endpoints and servers with XDR-class systems, multi-factor authentication (MFA), and role-based access management. We hold ISO/IEC 27001:2022 certification - our security management processes have been independently verified and meet international standards.
Microsoft (Windows Server, Microsoft 365, Azure), FortiGate, Ubiquiti, Cisco, HP Enterprise, Hyper-V, Proxmox. We also use open source solutions - Ubuntu, LXD, Docker, QEMU. If your company uses specific software or an environment, ask - we will certainly find a way.
Yes. We offer two models: comprehensive IT support under a single contract or a tailored scope - when you want to complement your existing IT department with specific competencies. You can start with helpdesk or security and expand the cooperation at any time. We can adjust the terms as your needs evolve.
Regular coordination meetings (via Teams or in person), activity reports, and ticket statistics - you know what’s happening without having to track everything yourself. You have a dedicated account manager who knows your company and communicates clearly, without unnecessary jargon. After a few months, your employees will know our technicians by name - and vice versa.
We bill at a fixed monthly fee per user or workstation—depending on which count is higher. We do not charge any additional fees for servers or network devices. The price includes on-site technician visits, IT management software, and infrastructure monitoring. We calculate the exact rate after a short consultation—it depends on the number of workstations, the type of infrastructure, and the scope of support. The more workstations you have, the lower the rate per workstation—at just 10 workstations, attractive discounts already apply. Contact us, and within 24 hours we will send a tailored proposal.
We answer calls within a maximum of 1 minute—and you immediately speak with a technician, not an automated system. Our technical response time is up to 15 minutes. For key personnel in your company (management, executive leadership), we offer VIP support—skip the queue, with priority response within 5 minutes. We monitor infrastructure 24/7, so we resolve many issues before anyone in your company even notices them.
Under a single agreement, you get the full scope: employee helpdesk, network and server administration, IT security and patch management, Microsoft 365 environment management, 24/7 infrastructure monitoring, backups based on the 3-2-1 rule, hardware service (labor included), and on-site technician visits - with no travel surcharges. If you have your own IT specialist and are looking for support in specific areas, we can tailor the scope to your needs.
The entire process takes 2–4 weeks. We start with an initial audit: we assess the environment status, document the configuration, and set priorities. Next, we implement monitoring, take over the infrastructure, and launch full support. If you have an existing provider, we coordinate the transition so your company continues to operate without disruption at all times.
Yes. We support companies across Poland. We deliver support both remotely and through on-site visits - technician travel is included in the contract price. We resolve the vast majority of issues remotely within a dozen minutes, but when the situation requires physical presence - we come on-site.
An in-house IT specialist is a single person with limited areas of expertise, unavailable during vacation or sick leave, and often hard to justify cost-wise for a smaller team. By choosing Helpwise IT, you gain access to an entire IT department—from helpdesk and network/server specialists to security experts. Costs are predictable, and the range of competencies is significantly broader than with a single full-time position. For companies with 5–300 employees, outsourcing is usually more effective and more cost-efficient.
We apply a multilayered approach: backup based on the 3-2-1 rule (three copies, two media types, one offsite), protection of endpoints and servers with XDR-class systems, multi-factor authentication (MFA), and role-based access management. We hold ISO/IEC 27001:2022 certification - our security management processes have been independently verified and meet international standards.
Microsoft (Windows Server, Microsoft 365, Azure), FortiGate, Ubiquiti, Cisco, HP Enterprise, Hyper-V, Proxmox. We also use open source solutions - Ubuntu, LXD, Docker, QEMU. If your company uses specific software or an environment, ask - we will certainly find a way.
Yes. We offer two models: comprehensive IT support under a single contract or a tailored scope - when you want to complement your existing IT department with specific competencies. You can start with helpdesk or security and expand the cooperation at any time. We can adjust the terms as your needs evolve.
Regular coordination meetings (via Teams or in person), activity reports, and ticket statistics - you know what’s happening without having to track everything yourself. You have a dedicated account manager who knows your company and communicates clearly, without unnecessary jargon. After a few months, your employees will know our technicians by name - and vice versa.

IT outsourcing for companies - when is it worth opting for external IT support?

IT outsourcing for companies - when is it worth opting for external IT support?

Many companies in Warsaw face the same question: hire an in-house IT specialist or choose IT outsourcing? For companies employing from a dozen to several hundred people, external IT support services usually proves to be a more effective and cost-efficient solution than keeping a single full-time specialist on staff.


A single IT specialist creates the risk of making your entire IT dependent on one person. IT outsourcing eliminates this problem - professional IT support is provided by a multi-person team with diverse specializations. When one specialist is unavailable, another seamlessly takes over their responsibilities. You do not lose continuity of support and are not dependent on one person’s vacation or sick leave.

Many companies in Warsaw face the same question: hire an in-house IT specialist or choose IT outsourcing? For companies employing from a dozen to several hundred people, external IT support services usually proves to be a more effective and cost-efficient solution than keeping a single full-time specialist on staff.


A single IT specialist creates the risk of making your entire IT dependent on one person. IT outsourcing eliminates this problem - professional IT support is provided by a multi-person team with diverse specializations. When one specialist is unavailable, another seamlessly takes over their responsibilities. You do not lose continuity of support and are not dependent on one person’s vacation or sick leave.

What does professional IT support for a company include?

What does professional IT support for a company include?

Comprehensive IT support is not just about fixing what breaks. It is proactive management of the entire IT environment - from workstations, through the network and servers, to security policies and backups. Professional IT support includes: technical support for users (helpdesk), network and server administration, management of the Microsoft 365 environment, 24/7 infrastructure monitoring, updates and patch management, hardware servicing, and technology consulting.

Comprehensive IT support is not just about fixing what breaks. It is proactive management of the entire IT environment - from workstations, through the network and servers, to security policies and backups. Professional IT support includes: technical assistance for users (helpdesk), network and server administration, Microsoft 365 environment management, 24/7 infrastructure monitoring, updates and patch management, hardware servicing, and technology consulting.

IT services for companies in Warsaw

IT services for companies in Warsaw

Helpwise IT is a company headquartered in Warsaw at 303 Patriotów Street. We serve companies across Warsaw and surrounding towns. IT support is delivered both remotely and on-site at the client’s location - technician travel is included in the contract price, with no additional fees.

We work with companies ranging from 5 to over 300 employees, tailoring the scope and model of IT services to their actual needs and operational scale. For organizations with more than 300 people, we prepare a dedicated offer - with an expanded support structure, an assigned technical advisor, and individual SLAs. We support companies with as many as 1,500 employees.

Helpwise holds ISO/IEC 27001:2022 certification. This is not a marketing add-on - it means that our internal information security management processes have been independently verified and meet rigorous international standards. You can be confident that we operate according to proven procedures, not just promises.

Helpwise IT is a company headquartered in Warsaw at 303 Patriotów Street. We serve companies across Warsaw and surrounding towns. IT support is delivered both remotely and on-site at the client’s location - technician travel is included in the contract price, with no additional fees.

We work with companies ranging from 5 to over 300 employees, tailoring the scope and model of IT services to their actual needs and operational scale. For organizations with more than 300 people, we prepare a dedicated offer - with an expanded support structure, an assigned technical advisor, and individual SLAs. We support companies with as many as 1,500 employees.

Helpwise holds ISO/IEC 27001:2022 certification. This is not a marketing add-on - it means that our internal information security management processes have been independently verified and meet rigorous international standards. You can be confident that we operate according to proven procedures, not just promises.